FAQ
Commissions FAQ
For all commission enquiries please contact;
info@tiffanylabelle.com
Sizes FAQ
How do you convert your sizes?
All sizes are depicted in inches and converted to the nearest millimetre or centimetre.
What does the sign ≈ mean?
All sizes displayed as ≈ A4, ≈ A3, ≈ A2 and ≈ A1, are "approximate" to the A paper sizes. Please refer to the inches, mm and cm sizes for an accurate size.
Can you offer other sizes?
Should you require a specific size, please contact shop@tiffanylabelle.com.
Paintings and Prints - Design & Production FAQ
Where are your paintings and prints designed and produced?
All of our original paintings are exclusively created and produced in Australia by Tiffany La Belle.
All of our prints are designed and created in Australia by Tiffany La Belle and printed in the US.
Limited Edition (Giclée Paper) Prints - Unframed FAQ
What is the printing method you use?
We use a Giclée print process which is a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve an inkjet print of superior archival quality, light fastness and stability.
Giclée (pronounced Gee’clay) is a French term meaning to spray or squirt.
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Please allow for variations in colour between your screen and the actual print
What are Limited Edition Prints made from?
Giclée Paper Prints are printed on custom developed 264 gsm acid-free paper with archival pigment-based inks.
How long does it take to produce a Limited Edition Print?
It takes three business days to produce your Limited Edition Paper Print.
How do I hang a Limited Edition Print?
We recommend you frame your Limited Edition Print.
Note: Limited Edition Prints that are damaged through hanging modification are not eligible for replacement.
How do I clean a Limited Edition Print?
Your Limited Edition Print can be wiped down very gently with a soft dry cloth.
Framed Limited Edition (Giclée Lustre) Prints FAQ
Do the sizes listed include the frame?
The sizes listed pertain to the live print size and do not include the frame width.
The frame adds 7/8” (22mm) to each side of the print, for a total of 1 ¾” (44mm) added to the finished size of the product.
For example, if you order a Framed Print, approximately ≈ A3
12”x16” (305x406mm), the finished product will measure
13 ¾” x 17 ¾” (349x451mm)
The frame also features the same 1 ¼” (32mm) depth as our Canvas Gallery Prints.
What material are the frames made of?
The frames are made from recycled plastic. This makes the product environmentally friendly, solid, durable and lightweight.
Describe the Limited Edition Giclée Lustre Paper material.
Our printing company's in-house Research & Development team custom designed our 264 gsm Giclée Lustre Fine Art acid-free paper which features a subtle metallic sheen.
Because of this metallic quality, your print may print slightly darker than it appears on your screen.
Note: This paper differs to the Unframed Limited Edition Prints.
How are the prints mounted in the frame?
The Framed Limited Edition Giclée Lustre Prints are mounted flush to the frame. This framed product differs from our Framed Canvas Gallery Prints and Framed Leather Wraps which feature a floating mount.
What is the Framed Prints turnaround time?
Framed Prints take four business days to produce. See also, Shipping.
How are the Framed Prints finished? What type of hanging hardware comes with them?
Framed Prints are finished with the same solid black backing featured on our Canvas Gallery Wraps. The backing includes pre-installed saw-tooth hangers. (see pic)
Are Framed Prints Archival?
All framed prints are printed on custom developed 264 gsm paper with archival pigment-based inks.
Our Framed Prints feature the same quality materials and inks used in our traditional Canvas Gallery Wraps.
We custom designed a coating formula specifically for our Limited Edition Lustre Giclée Prints which works to protect the paper and inks for long-lasting print quality.
How do I clean my Framed Print?
If your Framed Print gathers any dust, you can wipe the Limited Edition Lustre Giclée Paper and frame with a clean, dry cloth.
We recommend micro-fiber cloth to limit any scratches or damage to the print.
Do you offer other frame colors?
Yes. If you don't prefer white or black, we can offer classic walnut. It's a dark wood colour. Please contact shop@tiffanylabelle.com.
Gallery Minis FAQ
How long does it take to produce a Gallery Mini?
It takes three business days to produce your Canvas Mini.
What material is used for Metallic Minis?
Metallic Minis are printed with premium quality metallic paper.
The metallic paper surface is not white, so the image may appear slightly darker once printed than it appeared on your screen.
The metallic paper is laminated onto a flexible recycled plastic backing, so it is ready to display without a frame.
I need assistance assembling my Canvas Mini.
We have provided a convenient video to demonstrate how to assemble your Canvas Mini. You may also download a PDF of the instructions.
How can I clean my Gallery Mini?
If your canvas does gather any dust, you may wipe it off gently with a clean, damp cloth.
Do I have to use the Gallery Mini stand?
No. Gallery Minis can be used in a variety of ways – including framing, hanging and many more!
Please note: Gallery Minis that are damaged by modification are not eligible for replacement.
Canvas Gallery Prints - Unframed or Framed FAQ
How durable is your product? Will the colours fade?
We use only premium quality materials in our Canvas Gallery Prints.
Our canvas, ink, and coatings are formulated to work together to provide the highest quality, longest lasting product available.
We have our own in-house UV test chamber and we continually test our materials to ensure that colour will stand the test of time and last as long or longer than any other canvas prints available.
What are the Framed Canvas Gallery Prints frames made of?
The frames are made from recycled plastic. This makes them environmentally friendly, as well as solid, durable, and lightweight.
How is the canvas mounted in the frame? Can I change the canvas in the frame?
The fully finished Canvas Gallery Print is mounted in the frame using a proprietary combination of tension and adhesive.
We do not recommend removing your canvas from its frame, or attempting to put a different image within the frame.
We cannot be responsible for any damage done to your canvas or frame by attempting to remove or alter the frame or canvas.
Do the sizes listed include the Frame?
The sizes listed are for the canvases themselves.
The frames add approximately 3/4" (19mm) on all sides.
For example, if you order a Framed Gallery Print, approximately ≈ A3
12”x16” (305x406mm), the finished product will measure
13 1/2" x 17 1/2" (343x445mm) including the frame.
Is the turn-around or delivery time different for Framed Canvas Gallery Prints?
Framed and unframed canvas gallery prints take three business days to produce.
See also, Shipping.
How can I clean my canvas?
If your canvas does gather any dust, you may wipe it off gently with a clean, damp cloth.
How do I hang my Canvas Gallery Print?
Your canvas comes with pre-installed sawtooth hanging hardware (see pic).
If you need to install wire hanging hardware, we cannot be held responsible for changes or enhancements that you make to your canvas.
Canvases that have been damaged through the addition of hanging hardware are not eligible for return or replacement.
Do not install a wire hanging kit by attaching the wire to the pre-installed sawtooth hangers.
What kind of hanging hardware comes with Framed Canvas Gallery Prints?
Framed Canvas Gallery Prints come with pre-installed hanging hardware built into the frame, along with felt protective bumpers.
The hanging hardware is placed at the top of the image as it appears in the picture example.
Do you offer other frame colors?
Yes. If you don't prefer white or black, we can offer classic walnut. It's a dark wood colour. Please contact shop@tiffanylabelle.com.
Leather Wraps - Unframed or Framed FAQ
Tell me more about the leather material.
Our Leather Gallery Wraps are produced on premium quality European Bonded Leather from Valencia, Spain.
The substrate is comprised of cowhide fibers bonded together by natural latex from Heavea trees and will be free of any natural defects.
How durable is the Leather Gallery Wrap?
We use only premium quality materials in our Leather Gallery Wraps.
Our leather and inks and are formulated to work together to provide the highest quality, longest lasting product available.
Using our in-house UV test chamber, we continually test our materials to ensure that the color will stand the test of time.
Our Leather Gallery Wraps are not coated as our inks are scratch resistant the moment they come off the press and will not fade over time.
How do I clean my Leather Gallery Wrap?
If your Leather Gallery Wrap gathers any dust, you can wipe it off gently with a clean, dry cloth.
How are the Leather Gallery Wraps constructed? Do they come ready to hang?
With a similar construction to our Canvas Gallery Prints, Leather Gallery Wraps are built with a solid face to support the leather and keep it from warping or loosening.
Leather Wraps also come with pre-installed sawtooth hanging hardware and are mounted on a solid black backing.
How long does it take to produce my Leather Gallery Wrap?
Leather Gallery Wraps take three business days to produce.
See also, Shipping.
Framed Leather Gallery Wraps, see Canvas Gallery Prints FAQ.
