Production and Shipping Times
|Item||Production Times||Shipping Times||US||UK||Australia||Rest of the World|
|Beach Towels||2-3 days||1-3 weeks||5-14 days||2-4 weeks||2-4 weeks|
|Cushions||2-3 days||1-3 weeks||5-14 days||2-4 weeks||2-4 weeks|
|Paintings||Dispatched Tuesday||2-4 weeks||2-4 weeks||3-7 days||2-4 weeks|
|Phone Cases||3-4 days||2-4 weeks||2-4 weeks||2-4 weeks||2-4 weeks|
|Prints||3-4 days||1-2 weeks||2-4 weeks||2-4 weeks||2-4 weeks|
- Times are approximate only.
- Unexpected delays may occur during transit as we cannot control the courier companies and busy times of the year, such as Christmas.
- Production days are noted as business days.
Paintings - Shipping
All original paintings are shipped from Melbourne, Australia.
How long does it take to ship your painting?
We dispatched original paintings every Tuesday if your order is received by Sunday.
Should you require express shipment please contact email@example.com, as this will incur additional fees.
How do Paintings ship?
Each painting is carefully wrapped with acid free paper and tape, then placed in a custom made cardboard box designed specifically to ship fine art, providing 3 layers of strong cardboard protection on either side of the painting.
Once wrapped in acid free paper your painting is securely held with 7mm twin BC material corner cushions and a cardboard cover sheet on either side of the painting, then placed in another cardboard box, then wrapped in a 5 panel cardboard box.
How long will it take to receive my painting?
For Australian customers your order may take up to 3-7 business days.
For customers everywhere outside of Australia your order may take up to 2-3 weeks.
Is my painting insured during transit?
Yes, we will insure your painting if any damage occurs during transit.
Will I be charged tax?
The customer/recipient is responsible for any and all applicable duties and taxes specific to their country.
Prints - Production Time and Shipping
All of our prints are shipped from the US.
How long does it take to produce your prints?
It takes three business days to produce all of our Prints and four business days to produce Framed Limited Edition Prints.
When will my order ship?
Orders received before 5pm EST are shipped three business days after receipt of your order.
Please take note to consider UPS Mail Innovations transit time when calculating the approximate delivery date of your order.
NOTE: We cannot ship to P.O. or A.P.O. Boxes
Should you require express shipment please contact firstname.lastname@example.org, as it will incur additional fees.
How long will it take to receive my order?
For US customers your order may take up to 1-2 weeks.
Outside of the US orders may take up to 2-4 weeks.
How can I track my order?
You will be provided with a tracking number once your order is placed.
Tracking information for shipping is not available for Gallery Minis.
How do Limited Edition Prints ship?
Limited Edition Prints ship flat in a box using UPS shipping methods. Up to three Limited Edition Prints of a similar size may be shipped in a single box.
Limited Edition Prints will not be consolidated with Canvas Gallery Prints or Canvas Minis.
How do Framed Limited Edition Prints ship?
Each Framed Limited Edition Print ships individually in its own durable box.
How do Gallery Minis ship?
Each Gallery Mini will ship individually. Tracking information for shipping is not available for Gallery Minis.
How do Framed Canvas Gallery Prints & Leather Wraps ship?
Each Framed Canvas Gallery Print and Leather Wrap ships individually in its own box, however they may be consolidated with Unframed Canvas Gallery Prints or Leather Wraps when ordered together.
Will I be charged tax?
The customer/recipient is responsible for any and all applicable duties and taxes.
Prints shipped to Canada are duty free but tax may apply (GST, PST or HST). Tax collection in Canada is at the discretion of the Canada Post. Shipments valued at CAD 20.00 or less move into Canada Duty and Tax free (de minimis).