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Policies

Our Promise

We offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your painting or product. We strive to deliver the highest quality products which are long lasting.

Refunds (if applicable)
Because of the nature of our products, unless they arrive damaged, defective, or incorrectly described, we cannot accept returns for:
  • Custom or personalised orders
  • Digital downloads
  • Color differences from what is printed to what is seen on a computer monitor
  • Goods damaged through hanging modification, or
  • Items on sale
Buyers are responsible for all return shipping costs. If the item is not returned in its original condition, with a receipt or proof of purchase, or if the item shows obvious signs of use, the buyer is responsible for any loss in value.
Returns (if applicable)

Reports of shipping or concealed damage must be made within 48 hours of receipt in order to qualify for a replacement.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds Process (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tiffany@tiffanylabelle.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tiffany@tiffanylabelle.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email shop@tiffanylabelle.com within 48 hours of receipt of your goods.  We will pass on the shipping address for returns at this stage.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Print - Replacements

Print replacements also require our 3-4 business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order.

Painting - Replacements

Painting replacements require time for Tiffany to paint another original painting, then additional drying time.  

Creation time: Approximately 1 week
Drying time: Approximately 2-4 weeks from completion

Please note: Whilst all care will be taken to achieve a close match to the first original, reproductions may not be exactly the same in reference to colours, line work and layout.  Once completed we will forward you images of the painting.

Reporting Damaged or Faulty Goods:

Reports of shipping or concealed damage must be made within 48 hours of receipt in order to qualify for a replacement.

Please forward clear photo's of the item and packaging and a detailed description to shop@tiffanylabelle.com should any damage have occurred during transit.

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